Refund policy

ALL SALES ARE FINAL.

Please review your order carefully before completing checkout, including size, color, and design, as we are unable to offer refunds or exchanges for change of mind, incorrect selection, or buyer's remorse.

Exceptions

We will only offer a refund, replacement, or exchange if:

- Your item arrives damaged or scratched, and
- You notify us within 48 hours of delivery, and
- You provide proof of the damage (clear photos or video of the item, its packaging, and the shipping label).

How to File a Claim

1. Email info@thecrazies.store within 48 hours of receiving your order.
2. Include your order number and clear photos showing the damage.
3. We will review your claim and respond with next steps (replacement, exchange, or refund) within a reasonable timeframe.

Claims submitted after 48 hours, or without sufficient proof, will not be eligible for a refund or exchange.